Needs Analysis is the first step in Eagle’s Talon methodology and literally is the foundation on which the entire end user support program is built. In this phase, you will analyze the training needs of the client, and then determine the best documentation and training approach based on your analysis. The goals of the Analyze phase are: Analyze the client’s training and documentation needs and objectives Define preliminary project scope for training and documentation Recommen

How does Eagle's methodology map to the overall project timeline? The Talon Methodology for end user support maps directly onto the overall project timeline. In fact, you can think of documentation and training as a thread that is woven throughout the life cycle of the project. The Talon Methodology phases comprise this thread, as this graphic clearly illustrates: You can also see that the Methodology phases can and do overlap at certain points. In fact, the tighter the pr

A successful education and training effort requires development of a comprehensive educational program that includes general system education, basic PC skills and navigational skills training, an overview of the appropriate business process area, job-specific, functional training that targets each task a user will perform in the system, and post-implementation support. This educational program instruction needs to be developed by following a systems approach. The systems app

Eagle’s approach to instruction is comprised of educational and instructional goals. First, we want to educate people about the system and the changes in their organization well before the training starts. This education targets why a company has implemented a system or new process, the benefits, and addressing specific issues and concerns. We can provide this education educate people through communication tools such as newsletters, bulletin boards, videos, and/or even liv