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What Is Needs Analysis? - How to get off on the right foot with User Adoption part 12


Needs Analysis is the first step in Eagle’s Talon methodology and literally is the foundation on which the entire end user support program is built. In this phase, you will analyze the training needs of the client, and then determine the best documentation and training approach based on your analysis.

The goals of the Analyze phase are:

  • Analyze the client’s training and documentation needs and objectives

  • Define preliminary project scope for training and documentation

  • Recommend best approach for training and documentation

  • Develop and deliver the end user support strategy document that includes recommendations for approach, and cost and resource estimates.

What you will get

By the end of this phase, you will produce:

  • End User Support Strategy Document

  • Cost and Resource Estimate

  • Preliminary Work Plan


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