The final step in the Analysis phase is developing a resource and cost estimate for the End User Support Program. Base the estimate on the following information obtained during the Analysis phase: Documentation Scope. Comprised of the number of business processes and system tasks to be documented (e.g., 50 business processes, 200 system tasks). Training Scope. Comprised of the total number of training courses and delivery time (e.g., 20 training courses, 160 hours of traini

Develop Preliminary Documentation Table of Contents The next step is to develop a Table of Contents for the end user documentation based on the business processes, system tasks and Job/Task Profile information received from the project team and business community. How you organize the Table of Contents depends on the documentation distribution method the client selects. For hard copy distribution, develop a separate business process and system task Table of Contents. For o

Develop a Job/Task Matrix Once you determine project scope by business functional area, and gain understanding about the users involved with the implementation, you need to develop a spreadsheet that lists business tasks and user job titles for each functional area. The Job/Task Matrix will be used during the Business Community interviews to map job titles to tasks, and then create a Job/Task Profile. The Job/Task profile is a key input for creating job-specific training cu