Developing Resource and Cost Estimates - How to get off on the right foot with User Adoption part 18
The final step in the Analysis phase is developing a resource and cost estimate for the End User Support Program. Base the estimate on the following information obtained during the Analysis phase: Documentation Scope. Comprised of the number of business processes and system tasks to be documented (e.g., 50 business processes, 200 system tasks). Training Scope. Comprised of the total number of training courses and delivery time (e.g., 20 training courses, 160 hours of traini