When do you prototype and design? 

This phase begins after the Analysis is completed, and you have sign off on the End User Support Strategy, the work plan and the cost and resource estimate.  By this time, the implementation team is in the Configuration phase of the...

What you will get 

By the end of this phase, you will produce: 

• Final End User Documentation Table of Contents 

• Training Course Module Definitions 

• Training Course Catalog 

• Training and Documentation Development strategies 

• Training Design Repor...

In the Prototype and Design phase, you will setup all of the strategies required to develop the end user support program, including training course outlines and documentation and training material prototypes and templates.  All of this work is based on the approach tha...

The final step in the Analysis phase is developing a resource and cost estimate for the End User Support Program. Base the estimate on the following information obtained during the Analysis phase:

• Documentation Scope.  Comprised of the number of business processes a...

Develop Preliminary Documentation Table of Contents

The next step is to develop a Table of Contents for the end user documentation based on the business processes, system tasks and Job/Task Profile information received from the project team and business community.  How...

Develop a Job/Task Matrix

Once you determine project scope by business functional area, and gain understanding about the users involved with the implementation, you need to develop a spreadsheet that lists business tasks and user job titles for each functional area.  Th...

Meet With Documentation and Training Coordinator 

Once the Documentation and Training Coordinator has received and read the Needs Analysis Questionnaire, meet with the Coordinator to discuss it.  He/she will provide you with basic information about the implementation...

How to Perform the Activities 

This section provides guidelines on performing each of the Analyze activities listed in the What You Need to Do section. 

Distribute Needs Analysis Questionnaire 

Distribute the Needs Analysis at least a week or two before you arrive t...

Needs Analysis  is the first step in Eagle’s Talon methodology and literally is the foundation on which the entire end user support program is built. In this phase, you will analyze the training needs of the client, and then determine the best documentation and trainin...

Needs Analysis is the first step in Eagle’s Talon methodology and literally is the foundation on which the entire end user support program is built. In this phase, you will analyze the training needs of the client, and then determine the best documentation and training...