Needs Analysis is the first step in Eagle’s Talon methodology and literally is the foundation on which the entire end user support program is built. In this phase, you will analyze the training needs of the client, and then determine the best documentation and training approach based on your analysis.
What you will do
Distribute Needs Analysis Questionnaire
Meet with Documentation and Training Coordinator
Conduct Interviews with Project Team
Develop a Job/Task Analysis Document
Conduct Interviews with Business Community
Compile and Distribute Job/Task Profile
Develop the Proposed Training Course Curriculum
Compile the Documentation Table of Contents
Develop the User Support Strategy Document
Develop the Preliminary Work Plan
Develop Cost and Resource Estimate
Who does the Analysis?
You need to have considerable knowledge about business processes and system tasks, and/or end user documentation and training program design to successfully complete this phase. Eagle Program Managers and Project Architects usually perform Analysis activities.
When is Analysis Done?
Perform a Needs Analysis around the time the Business Redesign effort is ending, and the Configuration phase is beginning. Allow two weeks to gather all of the implementation information, and at least another week to analyze and develop the strategy document.