Needs Analysis is the first step in Eagle’s Talon methodology and literally is the foundation on which the entire end user support program is built. In this phase, you will analyze the training needs of the client, and then determine the best documentation and training approach based on your analysis.
The goals of the Analyze phase are:
Analyze the client’s training and documentation needs and objectives
Define preliminary project scope for training and documentation
Recommend best approach for training and documentation
Develop and deliver the end user support strategy document that includes recommendations for approach, and cost and resource estimates.